FAQS
General Questions
Who are you and how long have you been in business?
Welcome to Ebany Renee Events, a bespoke event planning company located in the heart of Hampton Roads, VA. Our passion lies in crafting unforgettable experiences, particularly in the realm of weddings and luxurious gatherings. With over eight years of experience in event planning and coordination, we are deeply passionate about our work. Our clients frequently express their gratitude for our unique ability to weave captivating stories through our events. Our unwavering dedication and meticulous care are the cornerstones of our service, which is why our clients continue to entrust us with their special occasions. We're eager to be a part of your next significant event and help you bring your vision to life!"
How do we start planning?
Begin your journey by exploring our website to discover the packages and services that pique your interest. Browse our selection of themes to choose the one that resonates with your vision, and feel free to inquire for additional details. Upon reaching out to our team, please allow a grace period of 48 hours for us to respond promptly.
How soon should I book?
To secure your preferred date and theme, we recommend booking well in advance. For the most cost-effective option, we advise reserving your event at least 90 days before the desired date. Many of our clients secure their bookings 6 months to a year ahead, but scheduling 3-6 months in advance also offers a favorable option.
What if we do not have a date set?
No need to worry! Our team excels at helping you pinpoint the ideal date for your event. We're the experts in finding the perfect date to make your event special.
Do you travel?
We're delighted to inform you that while our home base is in Hampton Roads, we're more than willing to travel to your location. Please be aware that there may be additional fees associated with this. Additionally, if you're located out of state and interested in our services, we also offer a virtual package to accommodate your needs.
What is the difference between an event planner and event decorator? Do you offer these services?
The distinction between an event planner and an event decorator lies in their respective roles.
An event planneris primarily responsible for the logistical and organizational aspects of an event. They work on creating the event's schedule, coordinating with vendors, managing timelines, and ensuring that all tasks are executed smoothly. They essentially serve as the strategic architects behind the scenes, ensuring the event runs flawlessly.
On the other hand, an event decorator specializes in the visual and aesthetic aspects of the event. They are the creative minds that transform your vision into reality by selecting themes, colors, decor, and creating the ambiance that sets the mood for the event.
Yes, we do offer both event planning and event decoration services, allowing us to cover every facet of your event and bring your vision to life while ensuring its smooth execution.
How can I contact you?
See our Contact Us page or email ebanyreneeevents@gmail.com.
Do you have packages that do not include decor?
Yes, indeed! Our Brass Package exclusively provides event planning services only.
Do you book travel, stay and venues?
We’re excited to announce the release of our latest feature with Ebany Renee Vacations, designed to support you in your travel, transportation, and accommodation needs. It’s important to clarify that Ebany Renee Events will not cover the costs of your travel or any expenses related to it. Our objective is to secure the most competitive rates and facilitate reservations. Please be aware that the client is exclusively responsible for all payments related to transportation, lodging, and any additional fees or services associated with their travel arrangements.
Is there any homework I need to do to get started?
We require three pieces of information from our customers:
- Venue for the event
- Date of the event
- The expected number of guests
If you don't have this information right away, don't worry! We can start with an estimated date and guest count. To make your search easier, we will provide a list of venues to choose from. If any changes need to be made, we can adjust accordingly.
Please note that the event, guest count, and venue need to be confirmed and finalized at least two weeks prior to the event.
Payment
When is payment due?
Upon booking, a non-refundable deposit of 25% is required. Another 25% should be paid at the midway point of our collaboration, and the remaining 50% is to be settled one week prior to the event. Payments can be made through Honeybook.com
What’s your cancellation policy?
We completely understand that unexpected situations can arise. To ensure clarity, we strongly recommend that our clients carefully review our cancellation policy before making a booking. Please take into account that the initial 25% deposit is non-refundable. If you find it necessary to cancel before reaching the midway point as stipulated in the contract, any additional payments made up to that point will be eligible for a refund. For cancellations made between the midway point and two weeks prior to the event, up to 50% refund of the total service cost (if additional payments have been made) will be applicable. Should you need to cancel within two weeks of the event, we can provide a 25% refund of the total service cost.
How do we make payments?
We utilize HoneyBook as our system. Once you receive your proposal, you can effortlessly establish your private profile and manage payments using this platform.
What would make us break our agreement?
We deeply value our clients and understand that life can be unpredictable. That’s why we have established policies to address unforeseen circumstances. Please refer to the following points, and rest assured that once you’ve booked with us, your contract will provide detailed information on these policies.
In the event that we are unable to fulfill our obligations due to a situation on our end, we will issue a refund (payment for custom products and decor will be deducted from the balance).
We recognize that event planning can be a demanding process, and we’re here to support you every step of the way. As we approach deadlines, things may become a bit hectic, but rest assured, we’ve got your back.
Respect is of utmost importance to us, and we strive to ensure that everyone involved in the event feels heard and valued. In the case of disagreements, we implement a cool-down period to allow all parties to calm down and work through the issue together.
Our clients are our top priority, and we equally prioritize the safety and respect of both our clients and our staff. If, for any reason, we can’t find a mutually agreeable solution, we are prepared to release the contract.
For comprehensive information on our refund policies, please consult our cancellation policy. Our commitment is to make your event a resounding success, and we look forward to the opportunity to work with you in the near future!
Decor
Can I book decor services only?
Yes, indeed! Our Brass Package exclusively provides event planning services only or decor services only.
Do you have themes to choose from?
We offer a diverse range of event themes that can elevate your event to new heights! To explore our selection of themes, simply click here.
What if I want to choose a theme of my own and not the ones you offer?
Great! We will work with you to bring your vision to life. Additional fees will apply.
Do you offer a la Carter’s rentals?
No we do not offer individual rentals at this moment but we will be happy to refer you to rental companies.
Where can I purchase custom products for my event?
You have the option to make a purchase at our Etsy Store or by visiting the Ebany Renee Creations page, which will redirect you to our Etsy store. We understand that your vision might go beyond what's currently available, and we're happy to provide pricing for custom pieces within our area of expertise.
Please note that all custom pieces, apparel, and any items made to order are non-refundable. They may also require a 50% deposit, or full payment at the time of ordering.
Can I send/give you additional decor to put together for my event?
We can incorporate minimal decor, such as table decor, wall decor, or items for boxes or bags. However, for safety reasons and due to time constraints, we do not offer services for additional decor beyond what is provided by Ebany Renee Events. If you have questions regarding if we can add your items, please email EbanyReneeEvents@gmail.com.
Setup and Breakdown
What does the set up look like?
Setting up usually takes 2-4 hours depending on the event. We start setting up as soon as we're allowed to enter the venue or residence. If you're renting a venue by the hour, you'll have more flexibility to book additional time if needed. However, if you're using a hotel or Airbnb, please keep in mind that we'll need some extra time to set up. If possible, consider booking the night before so we can set up early.
How does the break down work?
For events taking place in venues, we will arrive two hours before your designated check-out time to dismantle all Ebany Renee Event's merchandise and decorations. Please be aware that we cannot be held responsible for any late check-out charges or additional fees if we do not have timely access for dismantling.
For events hosted in hotel rooms, private homes, or Airbnbs, we will arrive between 8 am and your check-out time. To respect your privacy and your time spent at the venue, we kindly request your assistance with the following:
1. Hand wash any rented dishes, if included in your package.
2. Collect all table decor and place them in the provided storage bag.
3. Deflate metallic balloons and bring them to the common area.
We will take care of the remaining cleanup. As part of our commitment to environmental responsibility, we aim to recycle. Please set aside any unused confetti, napkins, and items you no longer wish to keep, and we will ensure their proper disposal.