Who are you and how long have you been in business?
We're Ebany Renee Events, a boutique event planning company based in Hampton Roads, VA. We're all about creating unforgettable experiences, especially when it comes to weddings and lavish events. We've been planning and coordinating events for over eight years now, and we absolutely love what we do. Our clients always tell us how much they appreciate the way we tell a story through our events. We're proud to give each and every event our undivided attention and care, which is why our clients keep coming back to us. Looking forward to helping you plan your next big event!
How soon should I book?
To make sure you get the date and theme you want, we suggest booking as early as possible. To avoid extra costs, it's best to book at least 90 days before your event. Many of our clients book 6 months to a year ahead of time, but 3-6 months in advance is also a great choice.
What if we do not have a date set?
No worries! Our team can assist with narrowing down the date for you. We are the experts when it comes to the perfect date for your event.
Do you travel?
We are happy to let you know that even though we are based in Hampton Roads, we are more than willing to travel to you. Please keep in mind that additional fees may be required. We also offer a virtual package in case you are out of state and still interested in our services.
What is the difference between an event planner and event decorator? Do you offer these services?
An event planner is responsible for the basic components of the event, such as creating the itinerary and ensuring that all tasks are completed. They are essentially the brains of the operation. On the other hand, an event decorator plans the aesthetics and atmosphere of the event, bringing our vision to life. Our team is specialized in producing both of these services with ease.
Check out our packages to book one or both of these services.
How can I contact you?
See our Contact Us page or email email@example.com.
Do you have packages that do not include decor?
Yes we do! Pleases see our packages.
Do you book travel, stay and venues?
Please note that while Ebany Renee Events does not handle booking venues, travel, or accommodations, we do have a list of vendors and partners available for your convenience. Thank you.
Is there any homework I need to do to get started?
We require three pieces of information from our customers:
- Venue for the event
- Date of the event
- The expected number of guests
If you don't have this information right away, don't worry! We can start with an estimated date and guest count. To make your search easier, we will provide a list of venues to choose from. If any changes need to be made, we can adjust accordingly.
Please note that the event, guest count, and venue need to be confirmed and finalized at least two weeks prior to the event.
When is payment due?
A non-refundable 25% deposit is required at the time of booking. Another 25% is due midway through our time together, and the remaining 50% must be paid one week prior to the event.
What’s your cancellation policy?
We definitely understand that life happens. At our company, we highly recommend that our clients review our cancellation policy before making a booking. Please keep in mind that the 25% deposit is non-refundable. If you need to cancel before the midway point stated in the contract, we will refund any additional money you have paid up to that point. Cancelling between the midway point and 2 weeks prior to the event will result in a 50% refund of the total cost of the service (if any additional money has been paid). If you need to cancel within 2 weeks of the event, we will give you a 25% refund of the total cost of service.
How do we make payments?
We use HoneyBook as our system. When you receive your proposal, you can set up your private profile and payments easily through it.
What would make you cancel our services?
We really appreciate our clients and understand that sometimes life can be unpredictable. That's why we have policies in place to account for unforeseen circumstances. Please see the reasons below, and rest assured that once you book with us, your contract will provide further details regarding these policies.
- If, in the event, we cannot perform the event due to a situation on our behalf, we will issue a full refund.
- We understand that planning an event can be stressful, and we're here to help you every step of the way. As we approach the deadline, things may get a bit hectic, but don't worry - we've got your back. We take respect very seriously, and we want to make sure that everyone involved in the event feels heard and valued. If there are any disagreements, we have a cool-down period to give everyone a chance to calm down and work through the issue together. Our clients are our top priority, but we also prioritize the safety and respect of both our clients and our staff. If, for any reason, we're unable to find a solution that works for everyone, we'll be happy to release the contract. For information about refunds, please refer to our cancellation policy. We're here to make your event a success, and we hope to work with you soon!
Do you have themes to choose from?
We have a variety of event themes available which will make your event the best ever! To check out our themes, click here.
What if I want to choose a theme of my own and not the ones you offer?
Great! We will work with you to bring your vision to life. Additional fees will apply.
Do you offer a la Carter’s rentals?
No we do not offer individual rentals at this moment but we will be happy to refer you to rental companies.
Where can I purchase custom products for my event?
You may purchase at our Etsy Store or by going to Ebany Renee Creations page which will direct you to our store.
Can I send/give you additional decor to put together for my event?
We can incorporate minimal decor, such as table decor, wall decor, or items for boxes or bags. However, for safety reasons and due to time constraints, we do not offer services for additional decor beyond what is provided by Ebany Renee Events. If you have questions regarding if we can add your items, please email EbanyReneeEvents@gmail.com.
Setup and Breakdown
What does the set up look like?
Setting up usually takes 2-4 hours depending on the event. We start setting up as soon as we're allowed to enter the venue or residence. If you're renting a venue by the hour, you'll have more flexibility to book additional time if needed. However, if you're using a hotel or Airbnb, please keep in mind that we'll need some extra time to set up. If possible, consider booking the night before so we can set up early.
How does the break down work?
For events in venues, we will arrive 2 hours prior to your check out time to break down all Ebany Renee Event’s merchandise and decor. We will not be held responsible for late check out or additional fees due if we do not have access to break down in a timely fashion.
For events hosted in hotel rooms, homes or Airbnbs, we will arrive between 8am and your check out time. To respect your privacy and time spend at the residence, please assist with the following:
- Hand wash any rented dishes (if included in your package).
- Gather all table decor and place in the provided storage bag.
- Deflate metallic balloons and bring them out to the common area.
We will handle the rest.
Our goal is to recycle. Please save any unused confetti, napkins and products that you do not wish to keep.